Privacy Policy

1. Introduction

AccessMend ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WCAG accessibility scanning service, including our web platform, API, and Chrome browser extension.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Account information (name, email address, password)
• Payment information (processed securely through Stripe)
• Profile information and preferences
• Communication with our support team

Usage Information

We automatically collect certain information about your use of our service:

• URLs and web content you submit for scanning
• Scan results and accessibility issues found
• API usage and integration patterns
• Device information and browser type
• IP address and geographic location

Chrome Extension Information

When you use our Chrome browser extension, we collect:

• URLs of pages you scan using the extension
• Accessibility scan results from scanned pages
• Extension settings and preferences
• API key for authentication with your AccessMend account
• Usage statistics (number of scans, scan frequency)

Important: The extension only analyzes pages when you explicitly click the extension icon or trigger a scan. We do not track your browsing history or collect data from pages you visit without initiating a scan. The extension operates locally in your browser, and only scan results are transmitted to our servers for analysis and storage.

Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns and improve our service
• Provide relevant content and features

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our accessibility scanning service (web, API, and extension)
• Process payments and manage subscriptions
• Generate accessibility reports and AI-powered fixes
• Authenticate and authorize Chrome extension users
• Track usage limits and quota for extension scans
• Communicate with you about your account and our service
• Provide customer support
• Analyze usage patterns to improve our algorithms
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in:

• Payment processing (Stripe)
• Authentication services (Clerk)
• Database hosting and infrastructure
• Email delivery and communications

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal process
• Government investigations
• Protection of our rights and property
• Prevention of fraud or security threats

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Compliance with industry security standards
• Limited access to personal information on a need-to-know basis

6. Data Retention

We retain your information for as long as necessary to:

• Provide our service to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Improve our service and algorithms

When you delete your account, we will remove your personal information, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and personal information
• Export your data in a portable format
• Opt out of non-essential communications
• Restrict processing of your information in certain circumstances

To exercise these rights, please contact us at support@accessmend.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the new policy.

11. Chrome Extension Permissions

Our Chrome extension requires certain permissions to function properly. Here's why we need each permission:

• activeTab: Allows the extension to access the current page content when you click the extension icon to perform an accessibility scan.
• storage: Stores your preferences, API key, and scan history locally in your browser for a better user experience.
• scripting: Enables the extension to inject scripts into web pages to analyze accessibility issues in real-time.
• Host permissions (accessmend.com): Allows communication with our API servers to authenticate your account, submit scan results, and retrieve AI-powered recommendations.

The extension does not access your browsing history, does not track websites you visit, and only processes data when you explicitly initiate a scan.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: